Welcome to our Terms and Conditions. These terms are important as they affect your rights, so please carefully read them along with our Privacy Policy before using this website. If you disagree with any of the terms and conditions outlined in this agreement, we recommend refraining from using the services provided on this website.
Acceptance of Terms
By accessing the website, users agree to the following:
• Users will not use the website for illegal purposes and will abide by all applicable laws and regulations.
• Users will not engage in activities that may hinder the website's performance, corrupt its content, or reduce its overall functionality.
• Users will not compromise the security of the website or attempt to gain unauthorized access to secured areas or sensitive information.
• Users will be fully responsible for any claims, expenses, liabilities, losses, or costs, including legal fees, incurred by us resulting from any violation of the terms and conditions stated in this agreement.
Vietnamvisa24.com reserves the right to modify any part of this agreement without prior notice, and your continued use of the website will be deemed as acceptance of any changes made. We recommend that users regularly review the Terms and Conditions of this agreement.
Cancellations and Refunds
The Vietnam Immigration Department follows a strict no-refund policy for all Vietnam visa applications, as they charge for the work done rather than per granted visa. Therefore, once your visa application has been received and processing has commenced or a visa letter has been issued by the Immigration Department, we are unable to reimburse the fee. If you wish to cancel your visa application, it is crucial to contact us immediately to prevent any unnecessary costs.
We will process your visa application based on the specific information you provide in the online visa application form. We take no responsibility for any visas granted incorrectly or for entry being refused if incorrect information is provided by you. While we make every effort to rectify visa issues before departure, no refund will be given in the event of false or incorrect information provided at the time of submission. We strongly advise you to verify your visa confirmation letter against your passport and personal information prior to departure.
In case your application is rejected, all fees will be refunded as soon as possible.
Errors
While we take precautions to accurately process your visa application, occasional mistakes may occur. We recommend that you thoroughly review your visa application form for accuracy before submission, as well as the issued approval letter before your departure.
• The processing duration for your visa application will only begin once we have received all the final details you have confirmed.
• If you notice any errors on the visa approval letter, please inform us immediately at support@vietnamvisa24.com or call us at +84 70 554 9868. If we do not receive any error notifications within 7 days from the time the visa letter was sent, we will not be held responsible for any failed applications, declined entries, or losses.
• Applicants are responsible for checking the accuracy of visa information. If mistakes are found, it is necessary to contact us promptly for correction. Otherwise, applicants will be fully responsible for the errors. If the errors are made by us, we will process a new visa free of charge. If the errors are the applicant's responsibility, the applicant must pay the full fee for a new visa.
Fees and Payment
Vietnamvisa24 will charge a visa processing fee for online visa applications. Payment can be made via credit or debit card, or through Western Union or bank transfers.
Processing Duration and Service Completion
The processing of your visa application can only commence after your full payment has been verified. Typically, it takes 3-4 business days to complete the processing. If you require an urgent visa result within 1 hour or 1 business day, an additional fee will be required.
The processing hours are counted from the moment we receive both your full payment and all the correct details required by the Vietnam Immigration Department. In special cases, supporting documents may be necessary, and the processing time may be longer than usual. In such instances, we will notify you via email.
Our service is considered complete once the visa letter is sent to your email address. It is your responsibility to notify us if you do not receive the document on time. If you fail to inform us within 7 days that you have not received the letter, we will assume there are no issues. We are not liable for any delays or losses caused by incorrect email addresses provided by applicants or failure to notify us by email of non-receipt of the visa letter.
Disclaimers
We cannot be held responsible for any loss, delay, or cancellation of your flight tickets, tours, or accommodation bookings made for your trip to Vietnam if your visa application or entry is declined or if we are unable to deliver the visa letter to you as promised. In such cases, we will refund you the full amount paid to us.
Normally, it takes 3-5 working days to process an approval letter; however, there may be exceptions or delays due to unforeseen problems. To avoid any potential issues, we strongly recommend applying for a visa at least 1-2 weeks prior to your departure date.
Communications
By using this site and our services, you grant Vietnamvisa24 permission to contact you via email or phone for all purposes, including the distribution of marketing and promotional materials.